The eight-year wait for Phantasy Star Online 2’s western launch is finally over—for some, that is. Others are stuck with errors or bugs that are preventing them from playing, many of which are due to PSO2’s reliance on the absolutely awful Windows Store. It’s getting in the way of what should otherwise be an exciting moment.

Though I was able to install the game fine and have had no issues playing, the PSO2 subreddit is full of threads complaining of numerous issues that can crop up between installing the free-to-play MMO and actually logging in. “Sega and Microsoft, get your fucking shit together,” reads the current top thread.

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