In recent years, many ISPs have started offering modems with a built-in wireless router, negating the need to purchase one on your own to equip your home with Wi-Fi capabilities. You may want to consider buying one anyway. According to the latest American Customer Satisfaction Index (ACSI) survey, ISP customers who purchase a third-party router are all around “happier” with their home Wi-Fi experience.

ASCI routinely surveys customers in the US and subsequently publishes customer satisfaction scores for a variety of products and services. However, this was the first time it measured the in-home Wi-Fi experience.

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